Technical Support

Please complete this form if you need any support regarding your device.

We will respond to you by email as soon as possible.

If you have any suggestions regarding our software, please send an email to

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Firmware version
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Error message
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When does the error occur?
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The log file is located in the folder C:\ProgramFiles\BMG\*Readername* (i.e. C:\ProgramFiles\BMG\Omega)

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