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From New Hampshire via Arkansas, New York City, and Boston, Andy supports customers across New England as a Field Service Technician. Whether performing preventative maintenance or complex repairs, he enjoys getting instruments back to peak performance and connecting with scientists in labs across the region — a true “microplate whisperer” with a passion for problem-solving and people.
What’s your background?
Growing up and undergrad in Arkansas, professional work and graduate school in NYC, post graduate work in Boston
What did you do before working for BMG LABTECH?
I worked as a Field Application Specialist/Scientist for different companies. I also did SPR, bioinformatics, and pharmaceutical manufacturing.
How long have you been with BMG LABTECH?
I joined BMG in January 2024.
What does your job entail?
I work closely with customers to get their service needs taken care of, such as preventative maintenance, troubleshooting, and repairing readers as needed.
What is a typical day like?
Going onsite at the customers lab for scheduled service. That can entail coming for investigation after an email, or for scheduled preventative maintenance.
Favourite memorable moment from work/BMG LABTECH?
The first time completing a very extensive repair and it being successful, along with the customers reaction.
What’s a common question you get from customers?
If the software is Windows 11 compatible, or general useability tips for the readers.
What do you like most about your job?
I like most meeting new people and visiting different labs across Boston. I like getting critical readers back online after an issue and keeping readers running at peak performance.
If you could write your own job title that best describes what you do here, what would it be?
The microplate whisperer
What are 3 words to describe BMG LABTECH?
Fast, reliable, friendly
What do you like most about BMG LABTECH?
We’re a small, but incredibly efficient team. We can make decisions and act on them for the betterment of the customer experience.
What do you like to do when you aren’t working?
Family activities, travel, and movies
What’s a fun fact about you many people may not know?
I wasn’t born in the US.
What are the values that drive you?
Helping others, pragmatism, desire for knowledge
Where’s your favourite place in the world?
I don’t have just one, but just a few would be Japan, Germany, Yellowstone, and New Hampshire
Who would you most like to swap places with for a day?
Nikola Tesla
Which individual, living or dead, would you like to eat dinner with the most?
Thomas Jefferson
If I weren't so damn good at my job, I'd probably be….
Finding out how to get paid well as a barista because I love making coffee
When I was a kid, I was pretty sure I'd be a [JOB/PROFESSION] when I grew up
Doctor, but when that didn’t work out, I’m pretty sure it was for the best because I like having a life
What drives you every day?
Toyota, the distances in New England are typically too great otherwise
What’s the best advice you have ever been given?
Don’t take life too seriously
Just for fun – quick choices
- Cereal or toast? Homemade bread that I toast, I’ve learned too much about cereal as an adult
- Hip Hop or Metal? Metal, hip hop isn’t music to me
- Going out or staying at home? Staying home, unless there’s a good enough reason to go out
- Cat or dog? Dogs, but only really mine
- Pop or indie? Japanese shoegazer and certain kpop
- Soccer or tennis? Soccer!
- Coffee or tea? Coffee is the only answer
- Carnival or Oktoberfest? Oktoberfest, and only in Munich
- Rural or urban? Rural, with good enough access to the city
- Call or text? Text. I need airpods for a call and I won’t find them in time
- Book or eBook? eBook, I like carrying a library with me
- Jogging or hiking? Hiking, I find jogging too boring
