My name is Jarrett Cheek and I am the Service Manager for BMG LABTECH in the U.S. Our office is based in North Carolina. I was raised there, it’s where I have and spent most of my life, but this job with BMG has given me an opportunity to travel to almost every corner of North America.
As a child I dreamed of playing football (American football). It turns out there are surprisingly few opportunities to punt professionally! So I focused myself on earning a degree in Chemistry from North Carolina State University. After college I operated gas chromatography and mass spectrometry equipment as an operator and that experience led me into the service side of the industry.
For the past 20 years I’ve been working at BMG LABTECH. In my position I direct, manage, and mentor the US technical service staff. This job is great, and it gives me the chance to meet new people and tackle new and interesting challenges every day.
What is a typical day like?
My day is split between helping customers directly with technical questions and issues via email and phone support, supporting the sales team and managing the technical service staff’s daily activities. I also jump in and repair and service equipment in the field and in our service depot as well as preparing new equipment for shipment to our customers.
What’s a common question you get from customers?
“Do you really like traveling that much?”
If you could write your own job title that best describes what you do here, what would it be?
What do you like most about BMG?
Nobody is just a name or number! They foster a family atmosphere and environment where each of us takes pride in our work. The same is true for customers, BMG LABTECH works hard to build an individual relationship with them…and it is fostered through sales, manufacturing, installation, and support. In some cases, I´ve been working with the same customer for 15 or more years!
Which individual, living or dead, would you like to eat dinner with the most?
If I weren't so damn good at my job, I'd probably be….
A professional dancer *sarcasm*
What do you like to do when you aren’t working?
Woodworking, furniture building, cabinet making
What are the values that drive you?
Family first, hard work, reliability, and perseverance.
If you could choose, how would you decide… either/or questions
- Facebook or Instagram? Facebook
- Fruit or vegetable? Fruit
- Cat or dog? Dog
- Pizza or pasta? Yes
- Jogging or hiking? HA!
- Pop or indie? Pop
- Book or eBook? eBook