Technical Request Form

For technical support with any BMG LABTECH microplate reader systems or software, please complete the form below and we will contact you as soon a possible. Please double-check that your e-mail address is entered correctly so that we can respond promptly to your request.

If you would like to let us know your suggestions regarding BMG LABTECH software, please send an email to support@bmglabtech.com.

Title	Mrs  Mr  Miss  Doctor  Professor
First Name*
Last Name*
Company / Institute
Department
Address
City
Zip / Postal Code
State
Country*
Phone
Fax
Email*
Instrument*	--- Please choose --- OPTIMA Omega PHERAstar PHERAstar Plus PHERAstar FS SPECTROstar Nano RUBYstar NOVOstar NEPHELOstar Stacker Galaxy
Serial Number
Firmware Version
Control Software Version
MARS Software Version
Windows OS	--- Please choose --- Windows 7 Windows Vista Windows XP Windows Millenium Windows 2000 Windows NT Windows 98 Windows 95
Excel Version	--- Please choose --- Excel 2010 Excel 2007 Excel 2003 Excel 2002 Excel XP Excel 97 Excel 5.0c
Please give complete Error Message
upload Screenshot if available
When does the error occur?
upload Logfile	The log file is located in the folder: C:\ProgramFiles\BMG\*Readername* (i.e. C:\ProgramFiles\BMG\Omega)
Please leave blank. For internal use only:

* indicates a required field