Technical Support Representative

BMG LABTECH USA, San Diego, CA

We are an established, 25-year old biotechnology company with a positive corporate culture and an interesting and innovative line of detection products to sell into life science research labs.

 

We are hiring for a Technical Support Representative located in the San Diego, CA area. This position would be field based from your home office. If you are ready to get out of the lab and take your experience into the field then this career opportunity may be right for you.

 

The person in this position will:

  • Provide technical support for BMG LABTECH instrumentation
  • Provide software support for users of BMG LABTECH software
  • Perform routine service and repair of BMG LABTECH equipment onsite
  • Travel to customer sites of product service plans, accessories, and upgrades via phone, email, and onsite visits
  • Develop the business inside a large service territory and maintain a consistent volume of work year round
  • Document service calls and repair services using established procedures
  • Enter and maintain customer service contact information through the Salesforce CRM tool
  • Support the sales team as needed with product demonstrations, installs, etc. 
  • Support the service team with travel to all corners of the USA as needed
  • Provide feedback to BMG’s headquarters on repairs, failures, and improvements
  • Travel to us in Cary, NC for ongoing training of new products and services

 

What you excel at:

  • You are a problem-solving ninja, you love to build (and rebuild) things, and your family and friends might consider you their “computer guru”
  • You have an ability to explain complex issues in simple terms and enjoy doing so
  • You manage multiple projects simultaneously and thrive on it
  • You listen way more than you talk and enjoy connecting with people
  • You can work independently and stay motivated
  • You love to travel

 

What others say about you:

  • You’re friendly
  • You’re approachable
  • You have a desire to help others without being prompted
  • You’re reliable
  • You’re organized
  • You’re detail oriented
  • You’re resourceful
  • You’re proactive
  • You’re customer focused

 

Requirements for the position are:

  • Bachelor’s Degree or higher in Chemistry, Biology, Biochemistry or similar technical field with 1-3 years laboratory experience. 
  • Experience in use and troubleshooting of laboratory equipment (microplate reader experience is a huge bonus)
  • Knowledge of the principles of fluorescence, absorbance, luminescence and other light-based detection techniques is a plus
  • Proper customer-oriented verbal and email communication skills
  • CRM software (Salesforce) knowledge and experience preferred
  • Strong PC proficiency with the ability to troubleshoot system software and hardware issues
  • Willingness to travel on short notice with an overnight stay
  • Ability to work independently to complete assigned tasks in a timely manner
  • Ability to lift 50+ lbs. unassisted
  • A dedicated area in your home to work, store boxes and service related items, and perform service tasks as needed
  • A clean driving record and reliable transportation
  • Must be legally authorized to work in the U.S.

 

What we offer:

  • Competitive pay
  • 401k retirement plan with profit match
  • Fully company paid for medical plan including dental, vision, and disability
  • Flexible vacation plan to accommodate busy life-styles
  • Mileage allowance

 

Interested candidates who enjoy working in a growing and innovative environment are invited to send in a detailed application to jarrett.cheek@bmglabtech.com.

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