Microplate Reader Sales, Service & Support for the UK

Customer Service and Product Support
Local support from our UK customer service and field based technical teams - whatever you need we are only a phone call or email away.

BMG LABTECH Ltd.
Unit 5 Merlin Centre,
Gatehouse Close
Aylesbury
Bucks
HP19 8DP
Tel: +44 1296 336650
Fax: +44 1296 336651

Email:

Sales: uksales@bmglabtech.com
Support: uksupport@bmglabtech.com

 

Applications support
BMG LABTECH Application Notes are free to down load PDF documents with no registration required. They have been compiled by our applications specialists working in collaboration with customers and reagent manufacturers and provide the ideal introduction when considering new applications with your microplate reader. Simple and concise they provide typical protocol settings and examples of the type of data that can be generated.
For personal application support please contact us on 01296 33 66 50 or email us at:
uksupport@bmglabtech.com

Product Support
If you are unsure about the capabilities and functions of your BMG LABTECH instrument, provide us with the model and serial number and we will confirm specification and service history. If an upgrade is requested this can normally be done in your laboratory - simply contact us for a no obligation quotation.

Warranty
Every reader purchased from BMG LABTECH is covered by our comprehensive warranty. We also offer a range of additional Preventative Maintenance and service options.

Service Support:

• Preventative Maintenance Contracts
• One Off Service
• Call out & Repair Services
• Installation Qualification/Operation Qualification/Performance Qualification (IQ/OQ/PQ)

Preventative Maintenance Contracts

BMG LABTECH offers three levels of Preventative Maintenance Contracts (GOLD, SILVER & BRONZE)

As well as the reassurance of engineering support whenever you need it, Preventative Maintenance Contracts also include an annual on site service of your instrument by one of our nationwide team of factory trained service engineers and QC testing in all read modes to ensure that performance is within specification.

All contracts have the added benefit our remote assistance and diagnosis software 'RITA' – 'Remote Internet Technical Assistance' providing real time diagnosis of any technical issues that may arise.

One Off Service
BMG LABTECH's One Off Service option offers an on-site service and 'M.O.T' of your BMG LABTECH equipment.

Call out & Repair Services
BMG LABTECH supports and services all the products in our range – for details of our call out and repair services call 01296 33 66 50

Regardless of your service contract status you will always receive the same quality workmanship and attention to detail from our dedicated team service specialists.

Installation Qualification/Operation Qualification/Performance Qualification (IQ/OQ/PQ)
The IQ/OQ/PQ process is designed to provide absolute assurance that your BMG LABTECH microplate reader system is correctly installed in the appropriate environment and operating as intended. It also confirms that it is performing to factory specification. The results are fully documented, and satisfy government and internal laboratory requirements (e.g.,FDA,GLP/GMP).

For further details please contact our administration team on 01296 33 66 50. Alternatively you can email our team directly at uksupport@bmglabtech.com