Service & Support

Through our global network, BMG LABTECH offers our customers unrivalled Product, Applications and Technical Support. For more infomation on services and support in your area, select your region and country below. If your country is not listed here, please contact our headquarters in Germany for more information.

Warranty and Service

Every microplate reader purchased from BMG LABTECH is covered under our extensive warranty, which includes all parts and labor. Following this warranty period we offer a range of services, designed to keep your instrument in optimum condition, maintain the alignment of your reader, check for potential problems and test the reader in all modes to ensure it is within specifications. In many regions we also offer services such as preventative maintenance, service contracts, on site servicing, and much more.

Technical and Applications Support

Our global network of BMG LABTECH subsidiaries and product distributors provide you with Product, Technical and Software support. You can be assured that our highly trained technical advisors will respond to your enquiry promptly and professionally. Our commitment to customer satisfaction and support is paramount.

Our applications specialists are highly experienced scientists who can help optimize your instrument and software settings. We have also developed a wide range of application notes to support your research.

Repair Services and WEEE

BMG LABTECH support and service all the products that we sell. Throughout our global network, our trained engineers offer you the same quality workmanship and attention to detail. For BMG LABTECH-branded product sold in the EU after August 13, 2005, we conform to the Waste Electrical and Electronic Equipment Directive (WEEE). Customers based in Europe can take advantage of the BMG LABTECH Takeback and Recycle Program. For more information please click here.

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